Frequently Asked Questions

General Questions

How do I obtain a manual for my fireplace?

To obtain an Owner’s Manual or Installation Manual visit the Tech Support section of our website. Tech Support Link

How do I locate a dealer?

Visit the Dealer Locator section of our website. Dealer Locator Link

Where do I find my serial number?

Most Astria fireplaces have serial number tags behind the control cover. Please view the link to our video tutorial on how to find the serial number of your product. Finding Your Product Serial Number Link

How can I get a copy of my warranty?

The Warranty is included with the manual and can be found in the Tech Support section of our website. Tech Support Link

What is a vent-free fireplace?

A vent-free fireplace has no glass panel and uses inside air for combustion. Vent-free fireplaces are designed to burn clean and efficiently so there is no need to vent to the outside.

What is a direct-vent fireplace?

A direct-vent fireplace has a non-operable glass panel that seals the combustion chamber. It draws in outside air for combustion and then vents the exhaust back to the outside.

What is a b-vent fireplace?

A b-vent fireplace uses inside air for combustion and then vents the exhaust to the outside.

What is the difference between a vented (direct-vent/b-vent) and a vent-free fireplace?

A vented fireplace draws air for combustion from outside (direct-vent) or indoors (b-vent) and then vents to the outside. A vent-free fireplace draws air from inside for combustion and is designed to burn clean and efficiently so there is no need for venting.

Gas Fireplaces

Can a gas fireplace be installed in a bedroom or bathroom?

Most direct-vent and b-vent fireplaces can be installed in a bedroom or bathroom. However they should not come in contact with water. Always obtain prior approval from the authority in your jurisdiction prior to installation. Vent-free fireplaces can NOT be installed in a bedroom or bathroom.

How do I light my pilot?

Please view the link to our video tutorial on how to properly light a pilot. How to Properly Light a Pilot Link

Can I add a blower to my fireplace?

Most fireplaces can have a blower installed. Consult your manual, or contact a local dealer. If you need help finding a dealer visit the dealer locator. Dealer Locator Link

Will my fireplace work during a power outage?

Most of our gas fireplaces will work during a power outage. Consult your manual, or contact a local dealer for more information.  If you need help finding a dealer visit the dealer locator. Dealer Locator Link

How often do I need to clean my fireplace?

Astria recommends a qualified service technician inspect and clean your fireplace once a year. If you need help finding a dealer visit the dealer locator. Dealer Locator Link

Can I install a TV above my fireplace?

We do not recommend installing a TV above a fireplace. Temperatures can reach 200 degrees above the fireplace. Most TV’s will not withstand those temperatures.

What should I do if I smell gas?

Shut off the fireplace and gas supply. Leave the house immediately. Do not try to light the appliance. Do not touch any electric switch. Do not use any telephone in your house. Contact your local gas supplier from outside, or a neighbor’s house. If you cannot make contact with your gas supplier then dial 911.

Wood Fireplaces

How often do I need to clean my chimney?

Astria recommends at least two inspections a year by a qualified technician.

How often do I need to clean my fireplace?

Your fireplace will perform better if it’s cleaned before each use. Consult your manual for tips.

Can I burn anything other than wood in my fireplace?

Some of our wood fireplaces can have a gas log set installed. Please consult your manual or local dealer to verify if your fireplace can have a gas log set installed. Processed solid fuel fire logs can also be used. Use only fire logs that are approved for use in a fireplace. Follow the fire log manufacturer’s recommendations and warnings.

How can I get the most heat out of my fireplace?

Your fireplace is designed to work best when fueled with dry seasoned natural wood. Hardwoods are preferred to soft woods since the energy content of wood is relative to its density. Hardwoods will result in a longer burning fire and less frequent refueling. A moisture content of 15 to 20 percent is recommended.

Why is my fireplace smoking into my house?

Always check to ensure your flue damper is in the open position before lighting a fire (push flue damper handle forward and up). Is your fire too far forward? Move it towards the back of the grate with the poker. If smoking occurs an hour or two after lighting the fire, perhaps your well insulated house is too airtight and it is difficult for replacement air to enter and feed the fire. Open a window slightly, open doors to one or two rooms and see if this stops the smoking. Is a vent fan, exhaust hood or central heating/cooling system stealing combustion air from your fireplace? If their volume is enough, this can cause negative pressure and an unwanted down draft – smoking.

Can I install a TV above my fireplace?

We do not recommend installing a TV above a fireplace. Temperatures can reach 200 degrees above the fireplace. Most TV’s will not withstand those temperatures. Smoke and ash can cause damage to the screen and inner components of the TV.

Can I use vent-free logs in my wood-burning fireplace?

Some of our wood burning fireplaces can have vent-free logs installed. You need to consult the manual or ask a local dealer. If you need help finding a dealer visit the dealer locator. Dealer Locator Link

What does EPA mean?

The U.S. Environmental Protection Agency sets stringent standards for air quality including the limits on the amount of particulate matter emitted by fireplaces/stoves. In order to receive EPA certification, a wood burning fireplace/stove must produce less than 7.5 grams of particulate per hour. Astria offers a full line of EPA certified fireplaces and stoves.
In Washington State wood burning fireplaces/stoves must produce less than 4.5 grams of particulate per hour.

Vent-Free Logs

How do I light my pilot?

Please view the link to our video tutorial on how to properly light a pilot. How to Properly Light a Pilot Link

Does my log set require cleaning?

Astria recommends a qualified service technician inspect and clean your fireplace once a year. If you need help finding a dealer visit the dealer locator. Dealer Locator Link

What should I do if my log set is producing an odor when lit?

Operating a log set where impurities in air exist may create odors. Cleaning supplies, cigarette smoke, candles, and air fresheners among others may mix with combustion air and create odors. These odors should dissipate over time.

Can I use vent-free logs in my wood-burning fireplace?

Some of our wood burning fireplaces can have vent-free logs installed. You need to consult your manual or ask a local dealer. If you need help finding a dealer visit the dealer locator. Dealer Locator Link

What should I do if I smell gas?

Shut off the fireplace and gas supply. Leave the house immediately. Do not try to light the appliance. Do not touch any electric switch. Do not use any telephone in your house. Contact your local gas supplier from outside, or a neighbor’s house. If you cannot make contact with your gas supplier then dial 911.

Vented Logs

What should I do if I smell gas?

Shut off the fireplace and gas supply. Leave the house immediately. Do not try to light the appliance. Do not touch any electric switch. Do not use any telephone in your house. Contact your local gas supplier from outside, or a neighbor’s house. If you cannot make contact with your gas supplier then dial 911.

Outdoor Wood Fireplaces

Why is my fireplace smoking?

If there is there a breeze or wind blowing it can cause negative pressure and an unwanted down draft and smoking. Please consult your manual for other helpful tips.

How often do I need to clean my outdoor fireplace?

Your fireplace will perform better if it’s cleaned before each use. Consult your manual for tips.

Outdoor Gas Fireplaces

How often do I need to clean my outdoor gas fireplace?

Astria recommends a qualified service technician inspect and clean your fireplace once a year. If you need help finding a dealer visit the dealer locator. Dealer Locator Link

Do I need to winterize my gas fireplace?

Winterizing is not necessary.

What should I do if I smell gas?

Shut off the fireplace and gas supply. Leave the house immediately. Do not try to light the appliance. Do not touch any electric switch. Do not use any telephone in your house. Contact your local gas supplier from outside, or a neighbor’s house. If you cannot make contact with your gas supplier then dial 911.